1. Delivery Options:
- We offer several delivery options for readymade clothing orders and for custom-made orders. We offer standard shipping, express shipping, and in-store pickup. The availability of these options may vary based on your location.
2. Delivery Timeframes:
The estimated delivery timeframes will depend on the shipping method selected and your location. You will be provided with an estimated delivery date during the checkout process and in your order confirmation email.
- Standard delivery within Bengaluru – 2-3 days
- Standard delivery within Karnataka – 5-7 days
- Standard delivery across India – 7-10 days
3. Delivery Charges:
- Shipping charges are determined by the selected delivery method and destination. Please review the applicable shipping fees during the checkout process.
4. Shipping Address:
- Please ensure that your shipping address is accurate and up to date. We are not responsible for delayed or failed deliveries due to incorrect or incomplete address information.
5. Delivery Notifications:
- We will notify you via email or WhatsApp when your order has been shipped, along with tracking information. You can use this information to monitor the progress of your delivery.
6. Tracking Orders:
- You can track your order’s delivery status using the provided tracking number on the carrier’s website or through the link in the notification email.
7. Delivery Delays:
- While we make every effort to deliver your order on time, occasionally, unforeseen circumstances (e.g., extreme weather conditions or carrier delays) may cause delivery delays. We appreciate your understanding in such situations.
8. In-Store Pickup:
- In-store pickup may be available at our boutique. If you choose this option, you will be notified when your order is ready for pickup. Orders will be held for pickup for a maximum of 14 days from the date of notification. If the order is not picked up within this timeframe, we will initiate the courier delivery to your billing address. Kindly note that the standard shipping charges would be paid by you.
9. Multiple Items in One Order:
- If your order contains multiple items, they may be shipped separately based on availability. You will not incur additional shipping charges for such cases.
10. International Orders:
- For international orders, additional customs fees, taxes, or duties may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
11. Order Inspection:
- Upon receiving your order, we recommend inspecting the items to ensure they are in good condition. If you have any concerns or issues, please contact our customer service team promptly.
By placing an order with SOURA, you acknowledge and accept the terms and conditions outlined in this Readymade Clothing Delivery Policy.
If you have any questions or require further assistance, please do not hesitate to contact our customer service team at [Customer Service Contact Information]. We look forward to serving you and providing you with quality clothing and excellent service.