At Soura, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes, a different size or style may be more suitable for you. Therefore, we offer an exchange policy under the following conditions:
- Eligibility for Exchange:
- Exchanges are accepted within 7 days from the date of purchase.
- The item must be in its original condition, with all tags attached, and in its original packaging.
- Products must be unworn, unwashed, and free from any odors or stains.
- Exchange Options:
- You may exchange your item for a different size, color, or style, subject to availability.
- If the new item’s price is higher, you will be responsible for paying the difference. If the new item’s price is lower, you may add another purchase to settle down the difference.
- Exclusions:
- Personalized or custom-made items are not eligible for exchange.
- Exchange Process:
- To initiate an exchange, please contact our customer service team at +918904414123 or email at info@sourafashions.com.
- You will be responsible for any shipping costs associated with the exchange.
No Refund Policy:
Please be aware that Soura operates under a strict no refund policy. We do not offer cash refunds for any reason other than the following:
- Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund in such cases.
- Incorrect Orders:
- If you receive an order that is incorrect due to an error on our part, please contact our customer service team within 7 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund.
By making a purchase at SOURA, you acknowledge and accept this exchange and no refund policies.
If you have any questions or need further assistance regarding exchanges or refunds, please do not hesitate to contact our customer service team at +918904414123 or email at info@sourafashions.com.
Soura reserves the right to modify or update this exchange and no refund policy as needed. Please refer to our website for the most current version.